Air France has also taken specific measures, with the union of major French tourism companies (CHETO) calling on Saturday to demonstrate “commercial flexibility” after the devastating earthquake in Morocco.
As of Monday, September 11, “Seto recommends that customers who do not want to leave given the local situation adopt better business flexibility,” he said in a press release.
“If deferrals and/or credits can be offered, customers have the right to refuse them,” he recalled, stressing that his recommendation would be updated “soon” on Monday depending on developments in the situation.
More than a thousand people died in a powerful earthquake that struck Morocco overnight from Friday to Saturday near the tourist city of Marrakech, according to a provisional official statement released at noon on Saturday.
Air France has “business activities” for its customers
For its part, Air France said on Saturday that it had “commercial operations” with a flight from or to Morocco in the “coming days” for its customers, allowing them to change or postpone the trip “free of charge”. .
It indicated that all its flights to Morocco (Marrakech, Casablanca and Rabat) were “operating normally”.
“Together with the French and Moroccan authorities, Air France will study in the coming days the need to add additional flights or use larger capacity aircraft on the routes between France and Morocco,” the company added.
Customers currently staying in Marrakech hotels “to our knowledge, there has been no damage,” said Seto, which brings together about 70 of the largest French tour operators.
It notes that “all hotel and tourism infrastructure is operational”, but that “excursion arrangements” can be put in place if required.
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