Consumer Organization Council Gold Card Patient Referral Issues Bangkok Unresolved From March 1, 2024 Due to Changes in Disclosure Payment Systems. In the past, I had to help on a case-by-case basis. This is not the right way. Organization must be organized to meet standards. Recently, we are preparing to organize an all-sector forum to address the gold card patient referral problem in Bangkok on June 29 at The Bazaar Bangkok Hotel.
REFERRAL FORM IN CASE OF RECEIVING COMPLAINTS 1
On June 23 Mrs. Chari Ongsomwang, Secretary General of the Office of the Consumer Organisation Referring to the situation where patients are complaining about the harm received from health services, he said in the past in the House that there were a lot of complaints overall. Rights of people with status problems including golden patents, social security, civil service rights, emergency sickness rights like golden patent, 3 funds etc received complaints for a total of 3 years from 2022-2024, a total of 1,572 cases, 334 cases so far in 2024 alone, most of them card Problems seen in patients not getting reasonable comfort. Damaged by medical treatment Failure to comply with public health service standards Charged out of drug account. Medical expenses are high Charged for hourly services Can't send referral system etc.
“There have also been complaints from Bangkok where some patients have been affected by problems with referral forms for gold card clinics. For example, a mother has cancer. Earlier he was treated in Siriraj hospital but now I am not able to get referral slip to public health center. Including some gold card clinics that make conditions such as issuing 4 prescription slips per day, the patient has to come and pick up the queue slip. By doing this only till noon. Or some places accept donations. To provide a recommendation letter,” said Ms. Sari.
Issues from adjusting payment format as per previous requests
It must be acknowledged that what has happened since the National Health Service Office (NHSO) switched from a material-based payment model to a payment model. This is a lump sum per head proposed by Warm Community Clinic, which was requested earlier. The payment format has been modified with effect from March 1, 2024. Of course, payment affects services. Because the clinic thinks this model makes less money. It may not be worth it if the hospital has too many referrals. In addition to paying a higher amount, the clinic has the ability to provide treatment.
“Actually, I understand. NHSO is trying to make the payment structure appropriate. The important thing now is to find a suitable system. It's about standard treatment. If it's necessary to submit yourself, you have to do it. Otherwise, it affects the patient's illness. At the same time, standard The primary care unit should be developed and build confidence in patients, for example, if your illness is not severe, you can be sure that you will come to the clinic for treatment, or the primary care unit, if there is no problem, but if the symptoms are severe or the disease to be treated is high capacity It should be sent seamlessly, no problem really,” said Ms Sari.
Organize a forum for the Consumer Council to find a solution on June 29.
When asked what the council's guidelines were to help consumers, Ms Cheri said it had received complaints in the past. If you can help directly coordinate with the clinic, as in the case of Bangkok, do so now. Except it cannot be done, it will be integrated with NHSO 1330.
“Problems that arise should not be solved in isolation. But the support system needs to be done well. Otherwise, people will suffer endlessly, so a consumer council forum will be held in Bangkok on solutions to the problem of gold card patient referrals. To protect consumer rights, there will be a forum to exchange ideas and guidelines to solve the problem of gold card patient referrals on 29 June from 9:00 am at Ratchatabisek Room, 2nd Floor, The Bazaar Bangkok Hotel, Bangkok. Both service receivers, service providers and related agencies will participate,” said the secretary of the Consumer Organization Council.
