The girl went to the mall and was dragged into the skin care booth. He came home and cried, and lost nearly half a hundred thousand. Before summarizing the drama, suggestions on how to get your money back
On Pantip.com, username is member number 3976758 posted a topic called “A Lesson on Spending Almost Half a Hundred Thousand in a Shopping Mall… Skin Care Kiosk” by sharing a story after she went to a shopping mall in Rama 3 area. At first she just wanted to buy ice cream.
But as I was walking around the mall, someone invited me to try a skin exfoliating product. Which had nothing to do with it. Although the prices of skin exfoliating products are high, they are affordable for everyone. So she paid 2,280 baht, and after a while the staff informed her that they would give her a free facial spa. I refused the first time. But he said it wouldn't take long and wanted him to try, no one had done that before. So I agreed.
The staff then took him to a small booth that was blocked off by a wall. On the left is a sales representative. In the foreground the leader sits at his feet. During the facial spa, there was knowledge provided. Telling the different features of the product and talking about the promotions of the product.
The first promotion is that it will offer a 50 percent discount on products priced above 39,990 baht, and the second promotion is that the store has placed 5 pieces of skin care products, each piece with a clearly marked price. The price of some pieces reaches 5,900 baht, and the store says if you are willing to pay the full price of 39,990 baht for the first product, you will get 5 products for free immediately.
She refused and said we priced the product too high. He had never paid that much for a facial. But the shop said the cost of all the products is about 100,000 baht, and paying only 39,990 baht is considered a great value. The store then brings you a QR code to scan and pay. It is encouraged that purchasing 5 items is worth it.
At the time, she was practicing a facial spa. The face has not been washed yet. So I couldn't get out of the store. When you can't stand the pressure so you agree to pay. There was a free product for her, a skin scrub that she paid for for the first time. This means she paid an additional 37,710 baht when she moved out. Didn't go anywhere. Loading goods worth more than 39,990 baht, riding a motorbike home and then I sat and cried over what I had done. Why is your heart not strong? Why don't you refuse?
Which compared to skin care counters of many famous brands the price is not that high. The more I thought about it, the more I felt sorry for my neglect. My four months of savings disappeared before my eyes. She had hated such sales for a long time. Leave this as an example to everyone.
The author of the topic, I admit that I am a person who rejects people who are not good at this. He will be frightened when people are persistent and often behave incorrectly. Which causes a lack of awareness in rejection
After her story was published there were many people who came forward to express their opinions saying that this type of sales strategy would be focused on psychology and intimidation. Therefore, it is not surprising that anyone would be a victim. Although the client had already refused and refused several times. But employees will be trained to speak in steps. There were layers upon layers of methods for dealing with rejection from customers, until eventually the person who was dragged into the kiosk had to pay.
While some people recommend ways to avoid encountering these kiosks in supermarkets, they are:
1. Walk in another direction. Or if you have to stop by, pretend you're talking on the phone.
2. If you encounter a trap, apply a cream, get a test, or hand out coupons, just say no or no, and don't hesitate, no need to look at each other or have a conversation. Get away quickly. If you can mix your legs, you will succeed.
3. If you sign and are persuaded to buy Let's say you don't have a credit card, you're unemployed, you're in debt, and you can clearly say you don't have any money to eat.
Ready to encourage the author of the post, saying that others may not understand this matter. But sometimes it is also difficult to explain why we allow this. And I think that should be a very big lesson. If you walk into the mall and see something like this think of us as customers coming to the mall. There are no obligations towards sales kiosks or clinics. Even if we tried it, we wouldn't buy it. This is not our fault. No one can do anything to us. But if he comes to force, intimidate, and make you feel uncomfortable. We are the ones who can complain to the store.
Recently the author of the topic updated it so I contacted the company. The company accepted the order and agreed to offer a 15 percent discount of 7,000 baht and would provide the product for free, but she did not want to and asked for a refund of at least 15,000 baht because some of the products had already been unpacked. Which leads to negotiations with the company insisting that it will not meet with the competing sales representative. Because I admit I'm scared. Uncomfortable to meet any face at all
Finally when we spoke the company took back all the items that had not been unloaded. For a portion of the money that during the negotiations I asked if this kind of thing happens often. The company says that she has a very mild case. Thanking everyone for their understanding and encouragement. This was considered a great lesson for her.
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