AOT reveals that the check-in system has been down, affecting 200 flight delays and 1 flight cancellation. As of today (July 20), at 11:00 am, the system has returned to normal operation. The check-in period has returned to normal. No stranded passengers have been found.
Mr. Kirati Kitmanawat, President and CEO of Airports of Thailand Public Company Limited (AOT) or AOT, said that from the status of the Departure Control System: DCS of some airline groups, there was a problem on the afternoon of that day, July 19, 2024, which made all airlines around the world using the system and at all airports, it was not possible to check in passengers and reserve seats. At 2:00 am (July 20, 2024), the system returned to normal operation, but at 9:00 am the system crashed again. Before returning to normal use from 11:00 am, it is currently found that passenger lines and check-in times have returned to normal.
The incident revealed that about 200 flights were affected, but all flights were able to fly. Only some flights were delayed for 1-3 hours and only one flight was cancelled on the route. Bangkok-Osaka, July 20, 10:00 AM, In line with the airline's announcement that each flight will have no remaining passengers. Only some passengers requested to change their flights and get their fare refunded. This can be done according to the requirements of the Civil Aviation Authority of Thailand.
Mr. Kirati said that AOT has procedures in place to accommodate such events by preserving the rights of passengers to change their flights or request a refund of their fare. Including ordering increased staffing to be ready to handle the situation over the next three days in the event of a recurring system failure. However, during this consecutive holiday, AOT requests the cooperation of passengers to allow 3 hours in advance for travel time to prevent missing your flight.
“In this crisis that airports around the world are going through, AOT has received good cooperation from airlines and airport operators who are sending ground staff and passenger service personnel. The staff provide comfort and advice to passengers, including AOT, and also provide food and drinks to passengers waiting to check in.
